This Domino's Pizza delivered us cold pizza with cheesy bread that came not with marinara sauce (as we expected) but with some kind of sweet icing for cakes or cookies. Mix-ups happen, and as regular customers, we called to explain it and were immediately promised a free pizza on our next visit. Today, when we tried to claim our free pizza, we were told that they didn't have it on file and refused the free pizza - this, after being regular customers for some six years. Pathetic.
I've ordered here many times. The pizza can be fine but the staff are quite unhygienic. Typically it smells of body odour as if no one is wearing deodorant. Not exactly appetizing
I ordered three (3) topping medium pizzas for delivery. I was told the wait would be 45mins to 1 hour. It took the pizza man 1.5 hours to make to the Marriott Bloor which is right around the corner from Domino's on Bathurst. I asked for extra sauce on all 3 pizzas. When the pizza arrived we noticed that none of the pizza had extra sauce. There was no sauce on the pizza. Just cheese, toppings, and bread. Also, two of the pizzas were burned. I called Domino's twice that night. The line was busy both times. I called the next day. The manager advised me he could not refund my order since I did not call on the date the pizzas were delivered. This is poor customer service. The manager, Nodaal, did not want to provide me with the name of his manager. Instead, they put me on hold when I call. They know I am calling from the USA so they keep me hold and wait for me to hang up. I'm disputing order with MasterCard. DO NOT SUPPORT THIS DOMINO's PIZZA.